C A R E E R S
Operations Manager
Role Overview
As the Operations Manager, you will oversee a dynamic operations team and ensure that daily capacity goals are met for our customers. This position will be responsible for monitoring order volume and determining staffing needs daily.
Strong decision-making skills will be critical for this role as order volume and the operational needs of the facility can fluctuate day-to-day. The planning, organization, and execution of completing daily order volume can be challenging during our current growth, so it will be important that this position will work as a calm, objective focused leader to make sure targets are met on a daily basis.
In this role, you will:
Direct the daily operations of the retail stores in order to maximize profit and minimize costs
Ensure proper staffing at all stores under their management, and enhances job performance and retention of employees by spearheading Training Programs
Prepare and report timely submission of budgets in accordance to the demand, in collaboration with the Brand team
Evaluate sales performance and customer satisfaction level by visiting retail locations
Collaborate with the Marketing team to develop strategies to increase profit and customer experience across all stores
Address and resolve customer complaints in a timely manner
Identify and develop operational improvements related to workflow, resources, and layout
Work with multiple departments (Barbershop, Coffee Shop, Retail, etc) to communicate and work through potential order and inventory related issues
Develop, implement, and enforce processes to mitigate operational misses
Maintain a safe and healthy work environment
Ensure facility compliance with current policies and procedures
Cultivates and enforces best practices
Set the tone of the leadership team with a calm, positive, focused and forward motion leadership style in a high pressure, fast work environment with consistent changes
Be knowledgeable of the company’s goals
Collect data and analyze trends and behaviors that will allow the organization to improve handling flow and customer experience
Sneaker Care Specialist
Role Overview
If you have any interest in working in the sneaker industry, becoming a Sneaker Care Specialist is the perfect opportunity to do so. You'll be required to carry our BIMSTORE product knowledge onto our constantly growing community. This position requires to fulfill many shoes but also comes with an extensive and exciting learning experience along the way.
In this role, you will:
Create a welcoming environment for shoe lovers
Maintain the work flow of shoes brought in by customers
Assess sneakers at the time of drop-off recommending the best cleaning service
Clean all sneakers ranging from general release, rare and luxury tiered
Thoroughly explaining the proper use of all products
Assist in replenishing floor stock
Maintain the neatness, maintenance and cleanliness of the store
Ensure optimal customer service and brand recognition as product knowledge expert to educate customers
Very familiar with sneaker materials
Excellent communication skills, both written and verbal
Strong interpersonal skills
Ability to apply retail math principles
Ability to use a POS system
Proven ability to be flexible and adapt to the needs of the business
Detail oriented; consistently meets deadlines
Strong organizational and follow-through skills
Ability to positively and proactively handle customer concerns and prioritize multiple tasks in a fast-paced environment
Barista
Role Overview
We are looking for a Barista to prepare and serve specialty coffee and other beverages. To be successful in this role, one should have customer service skill, which includes ability to give drink recommendations to customers.
In this role, you will:
Ensure to create a welcoming atmosphere for customers and the cafe
Prepare and serve drinks efficiently while adhering to DripHouse Coffee standards
Have the ability to multi-task. You are expected to take orders and prepare food and drinks in the shortest amount of time possible
Exercise accountability and integrity - You will be responsible in receiving and processing order payments. This will also include conducting inventory
Maintain clean and professional appearance
Maintain clean workplace
Be willing to learn
Store Supervisor
Role Overview
We are looking for a dedicated store supervisor to manage our store. In this role, your duties will include overseeing employees and finances, and controlling the quality of products and services. You may also be required to evaluate the job performance of retail staff.
To ensure success as a store supervisor, you should exhibit demonstrable managerial competency, and excellent communication skills. Store Supervisors are natural leaders with excellent business management skills and a passion for customer service.
In this role, you will:
Oversee salespeople, cashiers, shelf stockers, and other employees
Manage finances
Keep records of expenditure, sales figures, and employee performance
Evaluate the supply and availability of stocks, and profit-margins
Implement measures to avoid stock damages, theft, and wastage
Monitor shelve stocks and product displays, and the general appearance of the store
Investigate market trends and offering products that would appeal to customers
Address customers' requests, comments, and complaints
Motivate employees to achieve targets
Schedule shifts
NOTE: esponsibilities are not limited to items specified above.
LOCATION: Los Baños and Calamba City, Laguna.
We encourage you to apply even if you feel unsure about whether you meet every single requirement. We look for people who are passionate about what we do, not just those who check off all the boxes.
Send your CV at careers@bimstoreph.com
