A. Operations Associate

Role Overview

We are looking for a dedicated generalist who can manage and help scale BIMSTORE's operations. In this role, your duties will include overseeing employees and finances and controlling the quality of products and services. You may also be required to do a special projects. All of which will drive revenue growth while sustaining levels of quality in execution across the business. Your work will be integral to BIMSTORE's continued growth and success.

To ensure success as an Operations Associate, you should exhibit demonstrable managerial competency, and excellent communication skills. Operations Associates are natural leaders with excellent business management skills and a passion for customer service.

What you'll be doing:

  • Managing day-to-day operations, including order fulfilment (preparing quotes, communicating with customers and workshop staff, oversees and supervise barbers, reviewing work for quality assurance).
  • Manage finances. Keeping records of expenditure and sales figures.
  • Evaluate the supply and availability of stocks, and profit-margins. Implement measures to avoid stock damages, theft, and wastage. Monitor shelve stocks and product displays, and the general appearance of the store. Maintain the neatness, maintenance and cleanliness of the store.
  • Managing marketing operations, including the production of content and management of our social media channels and paid advertising campaigns.
  • Motivate teammates to achieve targets. Schedule shifts.
  • Managing strategic projects, including from ideation to execution.
  • Gathering and analysing data to identify trends, solve problems and seize opportunities.
  • Create a welcoming environment for shoe lovers. Maintain the work flow of shoes brought in by customers. Assess sneakers at the time of drop-off recommending the best cleaning service.
  • Ensure optimal customer service and brand recognition as product knowledge expert to educate customers.
  • Working directly with the owner to shape strategy.

What we’re expecting:

  • An interest in sneakers - selling / cleaning / restoration and confidence in company’s vision.
  • Knowledge about the sneaker retail and resell market, and is constantly updated with the latest information in the sneaker scene.
  • An ability to learn quickly and readiness to do whatever it takes, rather than deep experience in any particular field.
  • Excellent written and verbal communication.
  • Must have had cashiering experience handling various payment methods and or stock and inventory experience.
  • Ability to positively and proactively handle customer concerns and prioritize multiple tasks in a fast-paced environment.
  • Able to sustain genuine enthusiasm and positive attitude while servicing consumers.
  • Able to multi-task to meet both customer and operational needs. Proven ability to be flexible and adapt to the needs of the business
  • Comfort with numbers / mathematics
  • Detail oriented and consistently meets deadlines. Strong organizational and follow-through skills.


  • Competitive salary + performance incentives.
  • Full-time and part-time positions are available.
  • Opportunity to grow with the business.
  • Training where necessary.
  • Friendly, supportive work environment and colleagues.   


B. Cleaning Specialist

Role Overview

We are looking for someone who can clean used goods and accessories, including footwear, bags, wallets and caps. You will be directly responsible for individual customers' items, working on them from start to finish. Your work will be integral to BIMSTORE's continued growth and success.

As you go through the training process you will learn how to care for all types of materials such as suede, nubuck, mesh, and premium leather from all your favorite brands  and designers. Working in a healthy work environment with like minded co-workers.

You'll be required to carry our BIMSTORE Cleaning Specialist’s product knowledge onto our constantly growing community.

What you'll be doing:

  • Cleaning, polishing and removing stains on different types of materials.
  • Sourcing and selecting suitable products for use on particular items.

What we’re expecting:

  • Passion for cleaning of the 4 major items mentioned above and confidence in BIMSTORE's vision.
  • Ability to work with varying degrees of speed and attention to detail, depending on the type of work being performed.
  • Experience working in teams with minimal supervision.
  • Resourcefulness and a readiness to achieve the best possible results.

Bonus skill / experience:

  • Experience with leather work or repairs.
  • Experience with mixing dyes and paints to match colours.
  • Willingness to supervise and teach junior staff.
  • Ability to offer excellent customer service whenever necessary.
  • Ability to source products from suppliers and manage inventory.
  • Ability to perform related services – footwear and bag repairs.


  • Competitive salary + performance incentives.
  • Full-time, part-time and casual positions available.
  • Opportunity to grow with the business.
  • Training where necessary.
  • Friendly, supportive work environment and colleagues.

NOTE: Responsibilities are not limited to items specified above.

We encourage you to apply even if you feel unsure about whether you meet every single requirement. We look for people who are passionate about what we do, not just those who check off all the boxes.

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